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Moving or Pushing a Digital Certificate Order from a Customer Control Panel to another

You can move a Digital Certificate Order along with all its related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:

  1. Login to your Control Panel. 1

  2. Search for the Digital Certificate Order and proceed to the Order Details view. 2

    Note

    If the Digital Certificate Order is Suspended, you will have to first get it Unsuspended before proceeding further.

    Additional Information

    For Resellers: Unsuspending a Digital Certificate Order

  3. Click Move Services link on the top right-hand side of the screen, to initiate the process.

  4. Here, you would have to mention the following details:

    • the Customer Username (Email Address) of the Customer account where you wish to move the Digital Certificate Order.

    • the Customer ID of this account. The Customer ID is a unique number associated with a Customer's Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel.

    Note

    • If you are moving the Digital Certificate Order under a different Reseller, but have not created a Customer Account under that Reseller, you need to correspond with this Reseller for your Customer ID and Username (Email Address) to move your domain name to this Customer Control Panel.

    • You will encounter the below error messages in case:

      • the Customer Username (Email Address) and the Customer ID you specified are not of the same Customer:

        Attention

        The Customer username and Customer ID are not of the same Customer

      • the Customer Username (Email Address) and/or the Customer ID you specified are incorrect:

        Attention

        Invalid Customer

  5. Select whether you wish to retain the existing Contact Details after the domain name associated with the Digital Certificate is moved to the new Customer Control Panel. This will keep the Whois Details of your domain name as is, even after moving the domain name. If you do not select this option, then the Contact Details will change to the Default Contacts of the new Customer Control Panel.

  6. Confirm that the Customer account to which you are moving this Digital Certificate, is the one you really intend to and click the Confirm button.

Note
Attention

You may encounter an error while attempting to Move Services for a Digital Certificate Order, if:

  • One or more Services for this domain name are currently being processed.

  • There is a Pending Invoice for any Service associated with this domain name.

  • There are one or more Services under another Customer of this [new] Reseller.

    Example:

    You have purchased a Digital Certificate for yourdomainname.com through your Customer Control Panel with GoPedro Hosting and have purchased Email Hosting Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer Account of X. Now if you try to move this Email Hosting Order to another Customer Control Panel [say Customer Account of Y] under Reseller B, you will encounter an error.

  • One or more Products/Services are currently under the Money Back Period. (This would imply that deletion of that particular Product/Service would entitle you to a refund.)

In any of the above cases, the Moving or Pushing of the domain name is not possible and you will have to either:

  1. wait for the processing to complete, or

  2. Cancel any Pending process.

  • For Resellers: You may encounter the below error in case the [new] Reseller has not signed for the Digital Certificate Product:

    Reseller has not signedup for this Product - Digital Certificate. So, we can't complete your request

    In this case, the [new] Reseller needs to sign up for the Digital Certificate Product before the Digital Certificate Order can be moved.

  • You will encounter the below error in the case of attempting to Move / Push a Digital Certificate Order to a deleted Customer's account:

    New Customer's status prohibits this operation

    In this case, the Moving / Pushing of the Order is not possible. In order to essentially Move / Push this Digital Certificate Order away from the current Customer, you will have to add / create the new Customer account.

  1. 1. Login instructions
  2. 2. Instructions for listing, searching and managing your Digital certificates Order